Home › Software › Tidio › Pricing
Last updated: October 29, 2026
TechCurato is reader-supported. Some links are affiliate links: we may earn a commission at no extra cost to you. Learn more.
Tidio Pricing 2027: Free, Starter, Growth, Plus and Lyro AI Explained
Tidio is free for 10 seats and 50 billable conversations a month, with 50 Lyro AI conversations. Starter costs $24.17 a month (100 billable conversations), Growth starts at $49.17 a month (from 250 conversations), and Plus starts at $300 a month plus usage. The Lyro AI agent can also be bought on its own from $32.50 a month. Tidio prices by conversations rather than by seats, which makes it cheap for small sites where several people answer chats.
- Free: 10 seats, 50 billable conversations a month, 50 Lyro AI conversations (lifetime).
- Starter: $24.17/month, 10 seats, 100 billable conversations.
- Growth: from $49.17/month, 10 seats, from 250 billable conversations.
- Plus: from $300/month plus usage; custom seats and conversations.
- Premium: custom pricing, with a 50% guaranteed Lyro resolution rate.
- Lyro AI agent standalone: from $32.50/month (50 to 1,000 conversations).
Tidio plans compared
| Plan | Price per month (as listed) | Seats | Billable conversations | Lyro AI conversations |
|---|---|---|---|---|
| Free | $0 | 10 | 50 | 50 (lifetime) |
| Starter | $24.17 | 10 | 100 | 50 (one-off) |
| Growth | from $49.17 | 10 | from 250 | Add-on |
| Plus | from $300 + usage | Custom | Custom | Custom |
| Premium | Custom | Custom | Custom | From 3,000 |
The listed monthly prices end in .17, which suggests they reflect annual billing divided by 12; check the billing toggle on Tidio's page before buying.
Add-ons: Lyro AI and Flows
| Add-on | Starting price | What it does |
|---|---|---|
| Lyro AI Agent | from $32.50/month | AI answers customer questions; 50 to 1,000 conversations a month |
| Flows | from $24.17/month | Chatbot automations; from 2,000 visitors reached, up to 100,000 |
How Tidio's pricing works
Tidio counts billable conversations: conversations handled by your team. Seats are generous (10 on Free, Starter and Growth), so adding colleagues doesn't raise the price; conversation volume does. AI conversations handled by Lyro are counted separately.
What a real business pays
| Business | Plan | Monthly |
|---|---|---|
| Small site with 40 chats a month | Free | $0 |
| Store with 90 chats a month | Starter | $24.17 |
| Store with 250 chats a month | Growth | from $49.17 |
| Store adding AI for common questions | Growth + Lyro | from $49.17 + $32.50 |
Tidio vs other chat tools on price
| Tool | Free plan | Entry paid price | Pricing model |
|---|---|---|---|
| Tidio | 10 seats, 50 conversations | Starter $24.17/month | Per conversation volume |
| Crisp | 2 seats, 100 profiles | Mini $45/month for 4 seats | Per workspace |
| Intercom | No | Essential $19/seat (annual) + $0.99/AI outcome | Per seat + outcome |
| Help Scout | 5 users, 1 inbox | Standard $25/user | Per user |
| Gorgias | No | $10/month for 50 tickets | Per ticket |
Tidio and Crisp are the cheapest ways to add live chat to a small website. See Tidio alternatives and best live chat software.
Three real-world scenarios
A new online store
Free covers 50 conversations a month for up to 10 people. Upgrade when chats pass that number.
A growing Shopify store with 200 chats a month
Growth from $49.17 a month; add Lyro if many questions are repetitive ("Where is my order?").
A business with high chat volume and AI ambitions
Plus from $300 a month or Premium with a guaranteed Lyro resolution rate; compare with Intercom.
Start Tidio free → 50 conversations a month, 10 seats · Affiliate link
Hidden costs to watch
- Conversation limits: pricing rises with chat volume.
- Lyro AI is limited on Free and sold as an add-on on paid plans.
- Flows (chatbots) may be a separate add-on.
- Billing period: listed prices likely assume annual billing.
How to pay less for Tidio
- Use Flows and a FAQ to reduce conversations that need a person.
- Track how many chats lead to sales before upgrading.
- Choose annual billing once you're sure.
- Add Lyro only if it resolves enough conversations to save agent time.
Terms explained
- Billable conversation: a conversation handled by your team.
- Lyro: Tidio's AI agent.
- Flows: Tidio's chatbot automations.
- Seat: a team member who can answer chats.
What each plan is for
Free suits a new website testing live chat: 10 people can answer up to 50 conversations a month, and Lyro AI can handle 50 conversations in total. Starter, at $24.17 a month, doubles the conversation allowance to 100 and suits a small store that gets a few chats a day. Growth, from $49.17, is the plan most growing stores end up on, with conversation allowances from 250 upward. Plus and Premium are for businesses with high volume that want custom limits, more AI and, on Premium, a guaranteed 50% Lyro resolution rate.
Is Lyro AI worth it?
Lyro answers common questions using your help content. Its value depends on how repetitive your chats are. A store where half the chats ask about shipping times and order status can resolve many of them with AI, so a $32.50 Lyro add-on can save hours of agent time each month. A business whose chats are mostly pre-sales questions about custom quotes will see less benefit. Test Lyro's 50 free conversations on your real questions before paying.
Setting up Tidio in an hour
- Install the chat widget or the Shopify app.
- Add your team (up to 10 seats on Free, Starter and Growth).
- Write saved replies for your ten most common questions.
- Turn on Lyro with your FAQ as its knowledge source.
- Build one Flow, such as a greeting on the pricing page.
- Review conversations after a week and adjust.
Who Tidio is for, and who should skip it
Tidio fits small and mid-size online stores, especially on Shopify, that want chat and AI at a low price. It's less suited to teams that mainly answer email (Help Scout), to SaaS companies with in-app support (Intercom) and to large support centers that need full ticketing (Zendesk or Freshdesk).
Questions to ask before you buy Tidio
- How many chats do you get each month, including your busiest month?
- How many of those questions repeat, so Lyro could answer them?
- Do you need email ticketing as well as chat?
- Which store or website platform must Tidio connect to?
- Are the prices you see billed monthly or yearly?
Tidio's free plan in practice
Fifty billable conversations a month is about two chats a day. For a new store, that's often enough for the first months, and the 10 included seats let the whole team reply. When chats regularly exceed that, Starter doubles the allowance for $24.17 a month.
Our verdict
Tidio is one of the cheapest ways for small online stores to add live chat: free for 50 conversations and 10 seats, then from $24.17 a month. Choose Crisp for flat pricing with more conversations, Intercom for advanced AI and in-app messaging, and Gorgias if you need order actions inside a help desk.
How we compiled this page
Prices and limits come from Tidio's official pricing page, checked October 30, 2026. The page lists monthly figures without separate monthly and annual prices; Growth's conversation limit is shown both as "from 250" and "up to 2,000".
FAQ
How much does Tidio cost?
Free for 50 conversations a month; Starter $24.17 a month; Growth from $49.17; Plus from $300 plus usage.
Is Tidio free?
Yes, for 10 seats and 50 billable conversations a month.
How much does Lyro AI cost?
From $32.50 a month as a standalone add-on, for 50 to 1,000 conversations.
Does Tidio charge per seat?
No. Free, Starter and Growth include 10 seats; pricing depends on conversations.
Is Tidio good for Shopify?
Yes. It's popular with Shopify stores for chat and AI answers.
Is Tidio cheaper than Intercom?
For small sites, usually yes.
Can I try Tidio's AI for free?
Yes. The free plan includes 50 Lyro AI conversations.
Does Tidio work with WordPress and Wix?
Tidio offers integrations for major website builders and ecommerce platforms; check its integrations page for your platform.
Can I change Tidio plans later?
Yes, you can upgrade or downgrade as your chat volume changes.
Sources
tidio.com/pricing, checked October 30, 2026; Crisp, Intercom, Help Scout and Gorgias from their official pages, October 29, 2026.