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Last updated: October 29, 2026
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Crisp Pricing 2027: Free, Mini, Essentials and Plus Explained
Crisp is free for 2 seats and 100 customer profiles. Paid plans are priced per workspace, not per agent: Mini costs $45 a month for 4 seats, Essentials $95 a month for 10 seats, and Plus $295 a month for 20 or more seats. That flat pricing makes Crisp one of the cheapest ways to give a whole team live chat and a shared inbox.
- Free: 2 seats, 100 customer profiles.
- Mini: $45/month per workspace, 4 seats.
- Essentials: $95/month per workspace, 10 seats.
- Plus: $295/month per workspace, 20+ seats.
- Billing unit: workspace (a flat fee for a group of seats).
Crisp plans compared
| Plan | Price per workspace/month | Seats | Cost per seat | Best for |
|---|---|---|---|---|
| Free | $0 | 2 | $0 | Trying live chat |
| Mini | $45 | 4 | $11.25 | Small teams |
| Essentials | $95 | 10 | $9.50 | Growing teams |
| Plus | $295 | 20+ | $14.75 or less | Larger teams |
How workspace pricing works
Most help desks charge per agent: 10 agents at $19 cost $190 a month. Crisp charges a flat fee per workspace that includes a number of seats: 10 seats on Essentials cost $95 a month. The more seats you use within a plan, the lower your cost per person.
| Team size | Crisp | Per-agent tool at $19 | Per-user tool at $25 |
|---|---|---|---|
| 2 | Free | $38 | $50 (or Help Scout Free) |
| 4 | Mini $45 | $76 | $100 |
| 10 | Essentials $95 | $190 | $250 |
| 20 | Plus $295 | $380 | $500 |
What the free plan includes
Crisp's free plan gives 2 seats and 100 customer profiles: enough to put a chat widget on your website and answer visitors with a co-founder or colleague. The 100-profile limit is the one most teams reach first; once your site has regular conversations, a paid plan is needed.
What a real team pays
| Situation | Plan | Monthly cost | Per year |
|---|---|---|---|
| Founder plus one helper | Free | $0 | $0 |
| 4-person team answering chat | Mini | $45 | $540 |
| 8-person support and sales team | Essentials | $95 | $1,140 |
| 20-person team | Plus | $295 | $3,540 |
Crisp vs other chat and help desk tools
| Tool | Free plan | Entry paid price | Pricing model |
|---|---|---|---|
| Crisp | 2 seats, 100 profiles | Mini $45/month for 4 seats | Per workspace |
| Intercom | No | Essential $19/seat (annual) + $0.99 per AI outcome | Per seat + outcome |
| Help Scout | 5 users, 1 inbox | Standard $25/user | Per user |
| Zendesk | No | Suite Team $55/agent (annual) for bundled chat | Per agent |
| Tidio | Yes | See pricing page | Per plan |
For chat-first support with several people, Crisp's flat pricing is usually the cheapest. Intercom offers more advanced AI and in-app messaging at a higher cost.
Three real-world scenarios
A SaaS founder adding chat to the website
Free covers 2 seats and the first 100 customer profiles. Upgrade to Mini ($45) when conversations grow or two more people join.
An agency where 6 people answer chats occasionally
Essentials at $95 a month covers up to 10 seats. A per-agent tool at $19 would cost $114 for six people; Crisp leaves room for four more at no extra cost.
An ecommerce store with 15 helpers during peak season
Plus at $295 a month covers 20+ seats. Compare it with Gorgias if ticket volume is modest and order data inside the help desk matters.
Start Crisp free → Free for 2 seats · Affiliate link
Hidden costs to watch
- Customer profile limit on Free: 100 profiles.
- Seat caps per plan: going from 4 to 5 seats means moving from Mini to Essentials.
- Add-ons: some advanced features or AI may be priced separately.
- Unused seats: you pay the workspace fee whether or not every seat is used.
How to pay less for Crisp
- Match your plan to your real seat count; Mini is ideal at exactly 4 people.
- Use saved replies and a help center to shorten conversations.
- Stay on Free until you pass 100 customer profiles.
- Review seat use before upgrading to Plus.
When Crisp is the right choice
Crisp fits teams that support customers mainly through website chat, have several people answering part-time, and want predictable flat pricing. Teams that rely on email ticketing with SLAs and detailed reporting usually prefer Freshdesk or Zendesk; teams that want AI to resolve many conversations may prefer Intercom or Help Scout's AI.
Crisp terms explained
- Workspace: your company account in Crisp; plans are priced per workspace.
- Seat: one person who can answer conversations.
- Customer profile: a record of a visitor or customer who contacted you.
- Shared inbox: one place where the team sees chats and emails.
- Chatbot: automated chat flows that answer or route visitors.
What Crisp includes
- Live chat widget for your website, with customizable look and triggers.
- Shared inbox where the team sees website chats and other conversations together.
- Customer profiles with conversation history and contact details.
- Saved replies for common answers.
- Chatbot and automation features on paid plans to answer or route visitors.
- Help center (knowledge base) for self-service answers.
Check Crisp's comparison table for exactly which features each plan includes, because placement changes over time.
Is Crisp worth the price? A simple test
Live chat earns its cost when it either saves sales or saves support time. For a store or SaaS site, ask two questions after a month on Mini ($45): did chat conversations lead to at least one or two extra sales or sign-ups, and did saved replies and the help center reduce repetitive email? If either is true, the plan has paid for itself. If chat brings mostly spam or rare questions, stay on Free.
Setting up Crisp in an hour
- Add the chat widget to your website.
- Set office hours and an away message so visitors know when to expect a reply.
- Create saved replies for your ten most common questions.
- Publish those answers as help center articles.
- Invite teammates and decide who answers which kind of question.
- Review conversations after a week and adjust triggers.
Workspace pricing: who benefits most
Workspace pricing is ideal for agencies, small SaaS teams and stores where several people answer chats part-time. It's less ideal for a single full-time agent: one person on a $19 per-agent tool costs less than Crisp Mini. Count how many people will actually reply each week before choosing.
Our verdict
Crisp is the best-value live chat for small teams with several people answering: free for 2 seats, then $45 a month for 4 seats and $95 for 10, far cheaper per person than per-agent help desks. Choose Intercom if AI-first support and in-app messaging justify a higher price, and Help Scout if you support customers mainly by email.
How we compiled this page
Prices and seat limits come from Crisp's official pricing page, checked October 29, 2026. Competitor prices come from their official pricing pages on the same date. See also best live chat software and best help desk software.
FAQ
How much does Crisp cost?
Crisp is free for 2 seats. Mini costs $45 a month for 4 seats, Essentials $95 for 10 seats and Plus $295 for 20+ seats.
Is Crisp free?
Yes, for 2 seats and 100 customer profiles.
Does Crisp charge per agent?
No. Crisp charges per workspace, with a set number of seats included in each plan.
Is Crisp cheaper than Intercom?
For most small teams, yes: 4 seats on Crisp Mini cost $45 a month, versus $76 on Intercom Essential (annual) before AI costs.
What happens if I need 5 seats?
You move from Mini (4 seats) to Essentials (10 seats) at $95 a month.
Does Crisp include a chatbot?
Paid plans include chatbot and automation features to answer or route visitors; check Crisp's plan comparison for which features each plan includes.
Is Crisp good for ecommerce?
Yes, for stores that sell through website chat. Stores that mainly need order data inside support tickets often compare Gorgias.
Can I cancel Crisp anytime?
Monthly plans can be cancelled at the end of the billing period; check the terms for annual plans before committing.
Does Crisp have a help center?
Yes. Crisp includes a knowledge base so visitors can find answers before starting a chat.
Sources
crisp.chat/en/pricing, intercom.com/pricing, helpscout.com/pricing and zendesk.com/pricing, checked October 29, 2026.