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Last updated: October 29, 2026
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Gorgias Pricing 2027: Starter, Basic and Pro Explained by Ticket Volume
Gorgias charges by the number of support tickets you handle, not by the number of agents. Starter costs $10 a month for 50 tickets, Basic $50 a month on annual billing for 300 tickets, and Pro $300 a month on annual billing for 2,000 tickets, with a 7-day free trial and no credit card. That model makes Gorgias cheap for stores where several people answer customers part-time, and more expensive than per-agent tools when volume is high.
- Starter: $10/month for 50 tickets.
- Basic: $50/month (annual) for 300 tickets.
- Pro: $300/month (annual) for 2,000 tickets.
- Billing unit: tickets per month; agents aren't the main cost.
- 7-day free trial, no credit card.
- Built for ecommerce, especially Shopify stores.
Gorgias plans compared
| Plan | Price | Tickets/month | Cost per ticket | Best for |
|---|---|---|---|---|
| Starter | $10/month | 50 | $0.20 | New stores |
| Basic | $50/month (annual) | 300 | about $0.17 | Small, growing stores |
| Pro | $300/month (annual) | 2,000 | $0.15 | Established stores |
| Higher volumes | Custom | More | Lower | Large brands |
How ticket-based pricing works
On per-agent help desks such as Zendesk or Freshdesk, every person who answers customers needs a paid seat. On Gorgias, the main cost is the number of tickets: a store with 300 tickets a month pays for Basic, whether two or six people answer them.
That changes which tool is cheaper:
| Store | Gorgias | Per-agent help desk at $19/agent |
|---|---|---|
| 300 tickets, 5 part-time helpers | Basic $50/month | $95/month |
| 300 tickets, 1 full-time agent | Basic $50/month | $19/month |
| 2,000 tickets, 8 agents | Pro $300/month | $152/month |
| 2,000 tickets, 15 helpers | Pro $300/month | $285/month |
Gorgias wins when many people share a modest ticket volume. Per-agent tools win when one or two people handle everything.
What a real store pays
| Monthly tickets | Plan | Monthly cost | Per year |
|---|---|---|---|
| 40 | Starter | $10 | $120 |
| 250 | Basic (annual) | $50 | $600 |
| 1,500 | Pro (annual) | $300 | $3,600 |
Why stores choose Gorgias
Gorgias is built for ecommerce. It connects to Shopify and other store platforms so agents see orders, shipping status and customer history next to each ticket, and can act on orders (refunds, edits) without leaving the help desk. Messages from email, chat and social channels arrive in one place. For "where is my order" questions, that saves time on every ticket.
Gorgias vs other help desks on price
| Help desk | Entry price | Pricing model | Best for |
|---|---|---|---|
| Gorgias | $10/month for 50 tickets | Per ticket | Shopify stores |
| Help Scout | Free for 5 users; Standard $25/user | Per user | Email support |
| Freshdesk | Growth $19/agent (annual) | Per agent | Growing teams |
| Zendesk | Support Team $19/agent (annual) | Per agent | Large teams |
| Crisp | Free for 2 seats; Mini $45/month for 4 seats | Per workspace | Live chat |
Three real-world scenarios
A new Shopify store with 40 tickets a month
Starter at $10 a month covers it, with order data next to every ticket. Help Scout's free plan is the alternative if you don't need store actions inside the help desk.
A growing brand with 280 tickets and 4 part-time helpers
Basic at $50 a month (annual) covers all four helpers. A per-agent tool at $19 would cost $76 a month for the same team.
A brand with 1,800 tickets and 10 agents
Pro at $300 a month (annual) costs $30 per agent. A per-agent tool at $19 would cost $190. Gorgias costs more here, so its ecommerce features need to save more than $110 a month of agent time.
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Hidden costs to watch
- Ticket overages: going above your plan's tickets raises the bill; check the overage terms.
- Seasonal peaks: Black Friday and holiday volume can push you into a higher tier.
- AI and automation add-ons may be priced separately.
- Monthly billing: Basic and Pro prices above are on annual billing.
How to pay less for Gorgias
- Reduce tickets with a clear order-tracking page and FAQ.
- Automate replies to "where is my order" questions.
- Choose annual billing once your volume is stable.
- Plan for seasonal peaks rather than staying on a higher tier all year.
Estimate your Gorgias plan in 3 steps
- Count last month's support emails, chats and social messages.
- Add your expected seasonal peak.
- Pick the plan whose ticket allowance covers your typical month, and check overage pricing for peaks.
Gorgias terms explained
- Ticket: one customer conversation, Gorgias's billing unit.
- Overage: tickets above your plan's allowance.
- Macro: a saved reply that can also take actions, such as tagging or refunding.
- Helpdesk integration: the connection that shows store orders inside each ticket.
What Gorgias includes
- Unified inbox for email, chat and social messages.
- Store integration that shows orders, shipping and customer history next to each ticket.
- Order actions such as refunds or edits from the help desk.
- Macros that combine a reply with actions like tagging.
- Rules and automation to route, tag or answer common requests.
- Reporting on ticket volume, response times and support-driven revenue.
Feature placement varies by plan; check Gorgias's comparison table before buying.
Is Gorgias worth the price? A simple test
Divide your monthly Gorgias bill by your tickets. On Basic, that's about $0.17 per ticket. If seeing the order inside each ticket saves an agent one minute per conversation, 300 tickets save five hours a month, worth far more than $50. If your team rarely needs order data to answer questions, a simpler help desk such as Help Scout may be enough.
Reducing ticket volume to stay on a lower plan
- Publish a clear order-tracking page and link it in every shipping email.
- Add a returns and exchanges FAQ.
- Use automated replies for "where is my order" questions.
- Show estimated delivery dates on product pages.
- Review the top 10 ticket reasons each month and fix the cause.
Each of these cuts tickets, which on Gorgias directly lowers your bill.
Our verdict
Gorgias is the best help desk for Shopify stores with several part-time helpers: from $10 a month for 50 tickets, with order data and actions inside every ticket. For stores where one or two agents handle high volume, a per-agent help desk such as Freshdesk or Zendesk at $19 per agent can cost less, and Help Scout is free for up to 5 users.
How we compiled this page
Prices and ticket limits come from Gorgias's official pricing page, checked October 29, 2026. Basic and Pro prices use annual billing. See also best help desk software and Help Scout pricing.
FAQ
How much does Gorgias cost?
Starter costs $10 a month for 50 tickets, Basic $50 a month (annual) for 300 tickets and Pro $300 a month (annual) for 2,000 tickets.
Does Gorgias charge per agent?
No. Gorgias's main pricing unit is tickets per month.
Does Gorgias have a free trial?
Yes, 7 days with no credit card.
Is Gorgias only for Shopify?
It's built for ecommerce and best known for Shopify, but it also supports other store platforms.
Is Gorgias cheaper than Zendesk?
When many people share a modest ticket volume, yes. When a few agents handle high volume, Zendesk's per-agent pricing can be cheaper.
What counts as a ticket on Gorgias?
A ticket is one customer conversation, whether it arrives by email, chat or social message. Check Gorgias's billing terms for how follow-up messages and automated replies are counted.
What happens if I go over my ticket limit?
Tickets above your plan's allowance are billed as overages or require a higher plan; review the overage terms on the pricing page and plan ahead for seasonal peaks.
Is Gorgias worth it for a small store?
At $10 a month for 50 tickets, Starter is affordable for new stores. If you answer only a handful of emails a week, Help Scout's free plan may be enough.
Does Gorgias work with WooCommerce or BigCommerce?
Gorgias supports several store platforms besides Shopify; check its integrations page for the current list.
Can I pay Gorgias monthly?
Yes. Starter is listed monthly; Basic and Pro prices above are on annual billing, which is cheaper.
Do I pay for each agent on Gorgias?
No. The main cost is ticket volume, so adding helpers usually doesn't raise the bill the way it does on per-agent tools.
Sources
gorgias.com/pricing, helpscout.com/pricing, freshworks.com/freshdesk/pricing, zendesk.com/pricing and crisp.chat/en/pricing, checked October 29, 2026.