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Last updated: October 29, 2026
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Intercom Pricing 2027: Seats, Fin AI Costs and Real Examples
Intercom costs $19 per seat per month on Essential (annual billing, $29 monthly), $85 on Advanced and $132 on Expert, plus $0.99 for each conversation its Fin AI agent resolves. The seat price is predictable; the AI cost is not, because it grows with your support volume.
- Essential: $19 per seat/month (annual), $29 (monthly).
- Advanced: $85 per seat/month. Expert: $132 per seat/month.
- Fin AI agent: $0.99 per outcome.
- 14-day free trial, no credit card.
Intercom plans compared
| Plan | Price per seat/month | Fin AI |
|---|---|---|
| Essential | $19 (annual), $29 (monthly) | $0.99 per outcome |
| Advanced | $85 | $0.99 per outcome |
| Expert | $132 | $0.99 per outcome |
What each Intercom plan includes
Essential
- Shared inbox and ticketing
- Messenger
- Fin for service, sales and ecommerce
- Pre-built reports
- Public help center
Advanced (adds)
- Multiple team inboxes
- Workflows automation builder
- Round-robin assignment
- Private, multilingual help center
- 20 free Lite seats
Expert (adds)
- SSO and identity management
- Service level agreements (SLAs)
- Multibrand Messenger and help center
- HIPAA support
- 50 free Lite seats
Source: official pricing page, checked October 29, 2026.
What a real team pays
| Team | Seats | Fin resolutions/month | Monthly bill |
|---|---|---|---|
| Startup, Essential (annual) | 3 × $19 = $57 | 200 × $0.99 = $198 | $255 |
| Growing team, Advanced | 5 × $85 = $425 | 500 × $0.99 = $495 | $920 |
| Larger team, Expert | 10 × $132 = $1,320 | 1,000 × $0.99 = $990 | $2,310 |
In these examples, the AI agent costs as much as, or more than, the seats. Track your monthly resolution count before committing.
Cheaper alternatives
| Help desk | Free plan | Entry price | Pricing model |
|---|---|---|---|
| Help Scout | Yes, 5 users | $25 per user | Per user; AI $0.75 per resolution |
| Crisp | Yes, 2 seats | $45/month for 4 seats | Per workspace |
| Freshdesk | No | $19 per agent (annual) | Per agent |
| Zendesk | No | $19 per agent (annual) | Per agent |
Start Help Scout free → Free for 5 users, no card
More options: Intercom alternatives.
Annual or monthly billing on Essential?
| Seats | Monthly billing | Annual billing | Saving per year |
|---|---|---|---|
| 1 | $29/month | $19/month | $120 |
| 3 | $87/month | $57/month | $360 |
| 5 | $145/month | $95/month | $600 |
When does Fin AI pay for itself?
At $0.99 per resolved conversation, Fin costs the same as one Essential seat ($19) after about 19 resolutions a month, and the same as one Advanced seat ($85) after about 86. The useful question is not "is Fin cheap?" but "does it handle enough conversations to avoid hiring another agent?".
| Resolutions per month | Fin cost | Equivalent in Advanced seats |
|---|---|---|
| 100 | $99 | about 1.2 |
| 500 | $495 | about 5.8 |
| 1,000 | $990 | about 11.6 |
Intercom vs Help Scout on AI costs
Help Scout bills its AI add-on at $0.75 per resolution. At 1,000 AI resolutions a month, that is $750 with Help Scout versus $990 with Intercom: $240 a month, or $2,880 a year, before seat costs.
Which plan fits your situation?
- A startup handling support from a shared inbox: Essential, or Help Scout's free plan for up to 5 users.
- A growing team that needs more workflows and routing: compare Advanced ($85) with Zendesk Suite Team ($55, annual) and Freshdesk Pro ($55, annual).
- A team betting on AI to absorb volume: Intercom with Fin, after measuring resolution rates during the 14-day trial.
Questions to ask before you buy
- How many conversations do you handle each month, and what share could AI resolve?
- How many people need a seat, versus occasional access?
- Which billing term applies to Advanced and Expert in your quote?
Intercom terms explained
- Seat: one support agent account.
- Fin AI agent: Intercom's AI that answers customer questions.
- Outcome (resolution): a conversation Fin resolves; billed at $0.99.
FAQ
How much does Intercom cost per month?
$19 per seat on Essential (annual), $85 on Advanced and $132 on Expert, plus $0.99 per Fin AI resolution.
Does Intercom have a free plan?
No, but it offers a 14-day free trial without a credit card.
How is Fin AI billed?
$0.99 per outcome, on top of the seat price.
Sources
intercom.com/pricing, helpscout.com/pricing, crisp.chat/pricing, Freshdesk pricing and zendesk.com/pricing, checked October 29, 2026.
Related
- 5 Best Intercom Alternatives in 2027 (Cheaper Options)
- Help Scout vs Intercom (2027): Prices, AI Costs & Which to Pick
- Intercom vs Zendesk (2027): Prices, AI Costs & Which to Pick