Home › Comparisons › Gorgias vs Zendesk
Last updated: October 29, 2026
TechCurato is reader-supported. Some links are affiliate links: we may earn a commission at no extra cost to you. Learn more.
Gorgias vs Zendesk (2027): Prices and Which Help Desk Fits Your Store
Choose Gorgias if you run an online store, especially on Shopify: it prices by tickets, not agents, with Starter at $10 a month for 50 tickets, Basic $50 a month (annual) for 300 and Pro $300 (annual) for 2,000, and it shows orders inside every ticket. Choose Zendesk if you need a general-purpose help desk that scales across channels and teams: Support Team costs $19 per agent per month on annual billing, Suite Team $55 and Suite Professional $115. The cheaper tool depends on how many people answer and how many tickets you get.
- Gorgias: Starter $10/month (50 tickets); Basic $50/month annual (300 tickets); Pro $300/month annual (2,000 tickets); 7-day trial, no card.
- Zendesk: Support Team $19/agent (annual), $25 monthly; Suite Team $55 ($69); Suite Professional $115 ($149); 14-day trial.
- Gorgias bills tickets; Zendesk bills agents.
- Neither has a free plan.
- Gorgias is built for ecommerce; Zendesk serves every industry.
Gorgias vs Zendesk at a glance
| Gorgias | Zendesk | |
|---|---|---|
| Pricing model | Per ticket | Per agent |
| Entry plan | Starter $10/month for 50 tickets | Support Team $19/agent (annual) |
| Mid plan | Basic $50/month for 300 tickets (annual) | Suite Team $55/agent (annual) |
| Upper plan | Pro $300/month for 2,000 tickets (annual) | Suite Professional $115/agent (annual) |
| Trial | 7 days, no card | 14 days |
| Ecommerce actions in tickets | Yes (orders, refunds, edits) | Through apps |
| Best for | Online stores | Any support team |
When each pricing model wins
| Store | Gorgias | Zendesk Support Team ($19/agent) | Zendesk Suite Team ($55/agent) |
|---|---|---|---|
| 50 tickets, 2 helpers | $10 | $38 | $110 |
| 300 tickets, 5 part-time helpers | $50 | $95 | $275 |
| 300 tickets, 1 full-time agent | $50 | $19 | $55 |
| 2,000 tickets, 8 agents | $300 | $152 | $440 |
| 2,000 tickets, 15 helpers | $300 | $285 | $825 |
Gorgias is cheaper when several people share modest ticket volume. Zendesk Support Team is cheaper when one or two agents handle many tickets. Once you need Zendesk's Suite plans for chat and messaging, Gorgias is often cheaper.
Ecommerce features compared
Gorgias connects to Shopify and other store platforms so agents see orders, shipping and customer history next to each ticket, and can refund, cancel or edit orders without leaving the help desk. Email, chat and social messages arrive in one inbox, and macros combine replies with actions.
Zendesk offers a mature ticketing system, omnichannel Suite plans, detailed reporting and a large app marketplace, including ecommerce integrations. It's built for support teams of every kind, not just stores.
Features that decide the choice
| If you need… | Better choice | Why |
|---|---|---|
| Order actions inside tickets | Gorgias | Built for stores |
| Low cost with many part-time helpers | Gorgias | Per-ticket pricing |
| Low cost with few full-time agents | Zendesk Support Team | $19 per agent |
| Omnichannel suite for a large team | Zendesk Suite | Bundled channels and reporting |
| A large app marketplace | Zendesk | Broad ecosystem |
| A longer trial | Zendesk | 14 days vs 7 |
Three real-world scenarios
A new Shopify store with 40 tickets a month
Gorgias Starter at $10 a month covers it, with order data in each ticket.
A growing brand with 300 tickets and 5 part-time helpers
Gorgias Basic at $50 a month (annual) covers everyone. Zendesk Support Team would cost $95.
A SaaS company with 10 full-time agents
Zendesk fits better: Support Team at $190 a month, or Suite Team at $550 for chat and messaging. Gorgias's ecommerce features add little here.
Start Gorgias's 7-day trial → No credit card required · Affiliate link
Hidden costs to watch
- Gorgias ticket overages and seasonal peaks.
- Zendesk monthly billing: $25, $69, $149 instead of $19, $55, $115.
- AI add-ons on both platforms.
- Zendesk marketplace apps may have their own fees.
- Part-time helpers each need a Zendesk seat.
Alternatives worth comparing
| Tool | Entry price | Why consider it |
|---|---|---|
| Help Scout | Free for 5 users; Standard $25/user | Email support with a free plan |
| Freshdesk | Growth $19/agent (annual) | Cheaper upper tiers than Zendesk |
| Crisp | Free for 2 seats; Mini $45 for 4 seats | Flat-priced live chat |
See Gorgias pricing, Zendesk pricing, Gorgias alternatives and best help desk software.
Who should choose which
Choose Gorgias if you run an online store and want order data and actions inside every ticket, especially with several part-time helpers. Choose Zendesk if you need a help desk for a non-store business, a large team or a full omnichannel suite. Choose Help Scout if you're a small team that mainly answers email and wants a free plan.
How to choose in 5 steps
- Count monthly tickets across email, chat and social.
- Count people who answer, including part-timers.
- Price both models with your numbers.
- Trial both with real tickets.
- Measure time per ticket and choose the faster tool.
Terms explained
- Ticket: one customer conversation; Gorgias's billing unit.
- Agent: a support seat; Zendesk's billing unit.
- Macro: a saved reply that can also take actions.
- Suite: Zendesk's bundled omnichannel plans.
- Overage: tickets above your plan's allowance.
Ease of use and setup
Gorgias connects to your store and imports customers and orders in minutes, then routes email, chat and social messages into one inbox. Zendesk's Support Team plan is also quick to start for email; Suite plans take more setup because they add channels, routing and reporting. For a store owner without a support operations specialist, Gorgias is usually faster to get running.
Reporting
Gorgias reports on ticket volume, response times and the revenue influenced by support conversations, which helps stores see support as a sales channel. Zendesk offers deep, customizable reporting on Suite plans, designed for support managers running large teams.
Our verdict
Gorgias is the better choice for online stores, particularly Shopify brands with several part-time helpers: ticket-based pricing from $10 a month and order actions in every ticket. Zendesk is the better choice for non-store businesses and large support teams that need omnichannel suites, deep reporting and a broad app ecosystem.
How we compiled this page
We compared Gorgias's and Zendesk's official pricing pages on October 29, 2026. Gorgias Basic and Pro and Zendesk prices use annual billing unless noted.
FAQ
Is Gorgias cheaper than Zendesk?
When several people share modest ticket volume, yes. When a few agents handle many tickets, Zendesk Support Team can be cheaper.
Is Gorgias only for Shopify?
It's best known for Shopify and supports other store platforms.
Does Zendesk work for ecommerce?
Yes, through integrations, but it isn't built specifically for stores.
Do Gorgias or Zendesk have free plans?
No. Gorgias offers a 7-day trial; Zendesk a 14-day trial.
How does Gorgias count tickets?
Each customer conversation is a ticket, whatever the channel; check Gorgias's billing terms for details.
Can I move from Zendesk to Gorgias?
Yes. Gorgias offers import tools for tickets and macros.
Which has AI features?
Both offer AI to suggest or automate replies; AI features and pricing vary by plan and may be sold as add-ons.
Which is easier for a small store?
Gorgias, usually: it connects to your store in minutes and shows orders inside tickets.
Can Gorgias handle social media messages?
Yes. Gorgias brings email, chat and social messages into one inbox.
Which is better for a large team?
Zendesk, thanks to its omnichannel suites, routing and reporting for many agents.
Is there a contract?
Both offer monthly billing; Gorgias Basic and Pro and Zendesk's lowest prices assume annual billing.
Can Zendesk show Shopify orders?
Yes, through Shopify integrations in its marketplace, though Gorgias's order actions are built in.
Which has a longer free trial?
Zendesk offers 14 days; Gorgias offers 7 days without a credit card.
Does Gorgias charge for extra agents?
Gorgias pricing is based mainly on tickets, so adding helpers usually doesn't raise the bill the way it does on per-agent help desks.
Sources
gorgias.com/pricing and zendesk.com/pricing, checked October 29, 2026.
Related
- 5 Best Zendesk Alternatives in 2027 (Cheaper Options)
- 5 Best Gorgias Alternatives (2027): Help Desks for Stores
- Freshdesk vs Gorgias (2027): Prices & Which to Pick
- Freshdesk vs Zendesk (2027): Prices, Plans & Which to Choose
- Help Scout vs Zendesk (2027): Prices, Free Plan & Which Fits